The Bentinck becomes a social center, with Louisa (Gemma Jones) the focus of attention.
Overwhelmed with family problems, Louisa (Gemma Jones) pines for Charles. With Victoria Plucknett.
Lottie (Lalla Ward) finds romance; the Major (Richard Vernon) decides to marry. With Gemma Jones.
There is much conjecture among the staff when Louisa and the Major return to the Bentinck, bringing young Lottie with them.
Louisa attends Charlie's memorial service and is brought face to face with a problem which could affect her whole way of life.
A posthumous message from Charles gives disheartened Louisa (Gemma Jones) the will to carry on.
Wounded Charlie (Christopher Cazenove) returns to Louisa (Gemma Jones), but tragedy destroys their plans.
Louisa (Gemma Jones) opens a canteen for the troops; Louisa and Charlie (Christopher Cazenove) decide to wed.
Danger brings out the best -- and the worst -- in the inhabitants of the Bentinck when a bombing raid takes London by surprise.
The Bentinck Hotel houses top military figures, as well as an enemy agent. With Gemma Jones, Christopher Cazenove.
Fiercely patriotic Louisa (Gemma Jones) employs the Bentinck Hotel as part of the war effort.
A famous actor tests Louisa's (Gemma Jones) inflexible rules concerning her staff. With John Welsh, John Cater.
In response to a desperate plea from Charlie, Louisa leaves the Bentinck to visit his country estate in Yorkshire.
Louisa (Gemma Jones) insists the major (Richard Vernon) help her convert a chauffeur into a gentleman.
Anonymous letters comparing her to a Greek goddess intrigue Louisa (Gemma Jones). With Victoria Plucknett.
The Bentinck employs Louisa's ne'er-do-well brother much to the dismay of the staff, who are brought to the point of rebellion by the overbearing Arthur.
Edward VII dies; Charles (Christopher Cazenove) decides to marry another woman. With Gemma Jones.
Louisa's (Gemma Jones) purchase of a seaside cottage in Cowes brings conflict with the Royal Sailing Club.
Charles (Christopher Cazenove) hides his suffragette cousin (Sally Osbourn) from the police.
Louisa (Gemma Jones) prepares a special dinner for an Ascot house party. With Victoria Plucknett.
Louisa learns that her landlords would like to terminate her lease and are looking for a breach of it on her part.
Louisa (Gemma Jones) invests unwisely; Mary (Victoria Plucknett) and Louisa quarrel over a man.
Charlie Tyrrell becomes disillusioned with his new lifestyle as Lord Haslemere until a guest at the Bentinck brings him to his senses.
Starr's (John Cater) common-law wife causes problems by arriving at the hotel. With Gemma Jones.
Shortly after Louisa (Gemma Jones) decides a womanizing politician is unwelcome, his party wins an election.
The Bentinck is full of visitors, but Louisa is concerned when she finds out that three parties are involved in a way that borders on the criminal.
By the spring of 1902, the Bentinck has become the toast of London; a dinner party dramatically alters the course of Charlie Tyrrell's and Louisa's lives.
Charles Tyrrell (Christopher Cazenove) rescues Louisa (Gemma Jones) as she struggles to pay her debts.
Louisa, much in demand as a society cook, builds a flourishing business; when the Bentinck Hotel goes on the market, Louisa buys it.
Louisa (Gemma Jones) marries Augustus Trotter (Donald Burton), but the Prince (Roger Hammond) pays her bills.
Ambitious Louisa Leyton (Gemma Jones) is engaged as cook in the home of Lord Henry Norton in 1900s London.